Over 5 years ago, Qrapp started to work with Microsoft Dynamics CRM (now a part of Dynamics 365), a powerful and flexible platform for successful B2C and B2B enterprises in any industry.
Our consultants know how to release the potential of Dynamics 365/CRM beyond customer profiling and prove it consistently for SMEs and corporations in Healthcare, Banking and Financial Services, Retail, Manufacturing, Telecommunications, Oil & Gas and other industries.
Functional consulting is one of Qrapp's prime Microsoft Dynamics 365 services. Our consultants rely on best practices and business insights accumulated during the last 10 years to position you on an appropriate CRM maturity level in line with your strategic vision, be it communication management and planning, step-by-step relationship development or strategic relationship management.
The scope of both out-of-the-box and custom features of Dynamics 365 can cover the entire customer lifecycle from lead generation to deal closing and post-sale re-engagement. Importantly, all of them can be tied to sales force KPIs for easier performance management.
This list of CRM functional modules is far from being complete. Held as a market-leading technology for a reason, Microsoft Dynamics 365 is the platform that opens up numerous opportunities for truly flexible and impactful management of your customer relationships.
For us, CRM is not a buzzword but a powerful business enabler that should be aided with equally powerful software. The following 3 pillars define our approach to Dynamics 365 projects:
As expert Dynamics 365 consultants, we have tested the capabilities and limits of the platform to offer cost-effective solutions in any given case. In specific cases, where the lack of advanced customization impedes customer relationships and business growth, our consultants are also ready to deliver sophisticated features, from all-round customer base management and sales automation to contact center integration and complex performance reports.
We start with defining the scope of requirements to offer a precise solution that would adequately respond to our customers’ needs. Our motto is “Reasonable Microsoft 365 customization that makes positive change”. That’s why we deliver within the defined project scope, making sure you get the solution that meets both your expectations and budget.
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We tailor our approach to Microsoft Dynamics 365 consulting according to precise requirements dictated by your business environment. Experience with both B2B and B2C companies in the following industries enables us to share best practices with you and come up with efficient solutions to your CRM challenges.
As Qrapp's goal is to deliver CRM systems that can positively impact your bottom line, we focus on these key success factors of a Dynamics 365 project:
Our Dynamics 365 consultants stay on the alert for your needs and is ready to start cooperation with free services:
Choose your preferred start and contact us to state your interest. The rest will be done by our experienced team of business analysts and project managers who will promptly help you define the requirements and select a project team to get started.
We’d love to stay in touch. Describe the digital challenge you’ve faced, and we’ll get back to you with a solution we can offer.